We hope you love Tweenbanx as much as we do. Here are some general booking terms and conditions:  

 
Address: Tweenbanx,  G07, Riviere Towans, Hayle, Cornwall, TR27 5AF.  

 
Check-in Time is after 4pm and Checkout is 9am. Please contact us if you have any specific requests. 

Please note Tweenbanx is a NON SMOKING, PET FREE property - thank you.

Maximum occupancy is 6 persons (this includes infants who count as 1 person)

Payment details and Security / Reservation Deposits   

• To make a booking we require a 25% deposit. This is non-refundable and must be paid within 24 hours to secure the booking. 
• The balance of the final payment is required 6 weeks before your holiday start date. We reserve the right to re-let Tweenbanx and cancel your booking if the remaining balance is not paid at this point.   The deposit will not be refunded.
• If you or a member of your party are unwell or unable to travel for other reasons, we will not be able to refund you. We recommend that you purchase travel insurance to cover your own personal circumstances.   
• All bookings must be made by a person who is 21 years or more at the date of making the booking.
• This booking is non transferable.   
• We ask for a £100 refundable damage / security deposit, payable at the time of the full balance payment. This will be refunded within 14 days of departure, provided the following provisions are met:-

• No damage is done to Tweenbanx or its contents, including linens, beyond normal wear and tear (please let us know if you have any accidents or minor breakages, so we can replace them as necessary). 
• We are not insured for Electric Vehicle Charging and have no facilities for this. Please do not attempt to charge an EV from Tweenbanx.  
• All charges accrued during the stay are paid prior to departure.   
• You do not smoke or vape either inside the property 
• Open fires and barbecues (unless raised off the ground on legs) are not allowed on the site. This is due to the dunes and grass around us, and the risk of wildfires. 
• For safety reasons, we do not allow the use of candles inside Tweenbanx
• All rubbish is placed in the rubbish bin, prior to departure.   
• All personal effects are removed on departure.
• The front door and patio doors are locked on departure and the keys are left in the key safe.  
• You tell us about any problems of deficiencies in the property or its contents within 24 hours.  On receipt of such a report, we (or our representative) will agree in good faith with you (the guest) what remedial action should be taken. On no account will complaints be accepted, or correspondence entered into, where complaints are made after the end of the Letting Period, as we would not have had the opportunity to take immediate remedial action for you. 

Linen and Cleaning  

Electricity, linen, towels and cleaning are included in the fees. Please bring your own beach towels to use outside. Please do not take any of Tweenbanx's linen outside of the property. 

Liability for personal injury and damage to property  

• We (the owners of Tweenbanx) shall not be responsible for death or any personal injury suffered by the Guest or any invitees of the Guest save where such is directly attributable to any wilful or negligent Act on the part of us, the Owner or any servants or Agents of ours acting within the course of their authority.   

• We (the owners of Tweenbanx) shall not in any circumstances be responsible for any damage to property or any consequential losses suffered by the Guest or the Guest invitees arising out of any negligent Act or omissions on the part of us or our servants or Agents acting within the scope of their authority. The Client must make his own insurance arrangements in respect of such matters.  

 
Non availability 

We (the owners of Tweenbanx) are relieved of responsibility and liability in the event of the accommodation not being available owing to storm, fire or circumstances beyond our control. In such an instance we will offer a full refund.